Service Agreement (updated 02/20/2023)
Brileys Cleaning reserves the right to make changes to any part of this service agreement without prior notice. By ordering Brileys Cleaning services by telephone, email, or it's website the client accepts and agrees to Brileys Cleaning service agreement.
Guarantee - Your satisfaction is guaranteed. Notify us within 24 hours if you are not satisfied with the cleaning we provided and we will return to correct the issue free of charge.
Employees - All employees go through rigorous training to learn every aspect of the Brileys Cleaning standard. They know what is required and expected on every cleaning visit. For your protection and peace of mind, all employees undergo a nationwide background check, reference check, and drug screening during the hiring process. All employees are bonded and covered by our workers compensation policy and liability insurance.
Payments - Payments are due in full during or upon completion of service. For your convenience, we accept cash*, check, Paypal, and Zelle. Customers paying with cash may leave payment at their residence. (*Cash payments- Our team members do not carry cash and are unable to provide change. Please keep this in consideration when choosing to pay with cash.) *NOTE* - In an effort to remain green invoices and receipts are emailed. Receipts are emailed the following business day services are rendered.
Deep Clean - We require 50% deposits before cleaning day.
No Payment Upon Arrival - If no one is home for the cleaning and payment is not available, we will reserve the right to refuse service and the client will be charged a cancellation fee.
Tipping - Tips are appreciated but not required. If you wish to tip, include it with your payment and management will make sure the money is distributed properly. Notes of appreciation mean a lot to us too. We sincerely appreciate your business.
Price Adjustments - We reserve the right to issue rate increases at any time. You will be notified when or if this occurs. As the needs or conditions of you home change you may receive a price increase. If a client discontinues then reinstates service with Brileys Cleaning after a period of 3 months, the original price is not guaranteed and a new rate may be given if the needs or conditions of your home have changed.
Refunds - Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with our services and offer our Service Guarantee. If a task was not completed to your satisfaction simply contact us within 24 hours and we will return to your home and re-clean the area at no additional cost to you. There are no refunds for gift certificate purchases.
Gift Certificates - Gift certificates are nonrefundable. The home/business wishing to use a gift certificate must be located in our service area. Contact us before purchasing a gift certificate to make sure the recipient is in our service area.
Keys and Alarm Systems - Some of our clients provide us with a copy of the key to their home, and we take prudent measures to protect each key. Each key is locked in our key safe box. We do not return keys by mail. Keys must be hand delivered in person to the client, and the client must present picture ID before a key will be released. If you have an alarm system you can give instructions on its operation to Brileys Cleaning. However, we prefer that your alarm be turned off on the day of the cleaning.
Lock Outs - A lock out fee of $75 will be assessed in the event that our cleaning associates are unable to access the premises, despite the reason.
Arrival Window - If you wish to be present during the cleaning visit, please be advised that we provide arrival windows. Your cleaning technician(s) will arrive anytime within your scheduled arrival window. You are expected to be present or have made arrangements for us to gain access to your home within the scheduled arrival window. Failure to do so may result in having to cancel or reschedule your visit, and a cancellation fee of $75 will be charged.
Cancellations/Rescheduling - We require at least 48 hours notice for the cancellation and/or rescheduling of any scheduled appointment.
In the event of cancellation or rescheduling with less than 48 hours notice, we charge 50% of the cleaning cost.
With less than 24 hours notice we charge 100% of the cleaning cost.
To maintain our quality of service we are very strict on our cancellation/rescheduling policy. Please honor it.
Lapses in Scheduled Cleanings - If you cancel and wait for your next cleaning schedule:
Weekly - You pay the bi-weekly charge.
Bi-weekly - You pay the Monthly charge.
If we haven't cleaned your house for a month or so, we charge an initial cleaning again.
Tardy - Many things can affect our schedules, such as cancellations, lockouts, etc. If we happen to be running late to for your scheduled time window you will be contacted as soon as possible and provided with a new expected time of arrival.
Pets - We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days. We should be made aware in advance of any special requirements in safeguarding your pets.
Notice: For health reasons we have instructed our staff to leave certain items and/or areas untouched: pet homes/beds, litter boxes, vomit, and/or fecal matter. Our teams are advised to clean around these areas. If your pet has an accident, it will be your responsibility to clean up.
Your Valuables - If you have valuables or heirlooms, including but not limited to any irreplaceable, collectible, or expensive objects, it is preferred these items be put away and secured to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle. Please secure money, credit cards, and check books. We are not responsible for missing currency.
Broken/Damaged Items - We train our staff to take extra care with your belongings. However, although not common and regrettable, from time to time something may be broken or damaged. If there is an item that is believed to be damaged by one of our cleaning professionals, it must be reported to the company within 24 hours from the completion of the service in efforts to properly investigate the issue. If we recognize we damage anything during the service being provided, we will notify you immediately. In the event an item is damaged or broken, we reserve the option to repair or replace the item. We cannot take responsibility for items that were damaged because they were not properly attached or secured. For example, a hanging picture that was improperly attached to the wall, or an item that is popped against a surface.
Glass Shower Doors, Toilets, and Faucets - You are responsible for notifying us if your glass shower doors, faucets, or toilets are not 100% secure. If upon inspection the team recognizes that your shower doors, toilets or faucets are not fully secure you will be notified of the risks immediately. At that time you have the option to decline service of that item or we can proceed with the service. If the client decides to proceed with the service, client agrees not to hold Brileys Cleaning nor our employees responsible if this results in the shower door, toilet, or faucet being damaged. Brileys Cleaning is not responsible for any damage (water damage included) due to faulty and/or improper installation of any item. This includes but is not limited to any water damage caused by a toilet overflowing, loose or leaky faucets, or water dispenser on refrigerator.
Extra Services - If you require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home. We will provide a quote for the additional services at that time.
Lifting, Climbing, and Bending - Our employees are very important to us and we are committed to keeping them safe. We do not allow them climb higher than a 3 feet, 2-step ladder, move or lift items heavier than 20 pounds, or clean floors on their hands and knees, with the exception of bathroom floors. These types of activities risk injury to our cleaning staff or could even damage something in your home. There might be instances where you request we move furniture, for example, tables, large chairs, etc. In these cases we are not responsible for their breakage due to aged/old or faulty manufacturing, nor are we responsible for any damage moving these items may cause to your floor. The cleaning team will not move furniture that contains electronics. The cleaning team will not pull out any appliances, for example a stove, refrigerator, or washer/dryer. However, if you move it prior to the cleaning visit to allow access we will be more than happy to clean the exposed area. Client is responsible to return the appliance to the proper place.
In-Home Climate Control - Inside home temperature should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn't physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. In the event that your appointment is cancelled due to uncomfortable temperatures within your home you will be charged a cancellation fee.
Our Cleaning Staff DOES NOT:
Clean fire or water damage, or mold. We are not trained in these areas nor are we equipped to handle them.
Do biohazards cleanup such as human body fluids, feces and animal waste or litter.
Provide insect removal. Brileys Cleaning reserves the right to refuse to service a home with ANY insect infestation (including seasonal). In the event that an infestation is identified, the cleaning staff will leave the property. You will be contacted immediately and charged a cancellation fee.
Clean the interior of curio cabinets (will only dust exterior).
Provide any pet or child-related services, nor empty diaper pails.
Wash walls (we spot clean only).
Wash blinds (we dust/vacuum only).
Clean exterior of windows.
Remove rust or stains.
Service garage or any outdoor areas.
Clean areas above the reach of our 3ft step ladder.
Move or lift items over 20 pounds.
Wash, dry, or put away laundry.
Wash dishes, including loading in the dishwasher.