Service Agreement

Brileys Cleaning reserves the right to make any changes to any part of this service agreement without giving any prior notice.

By ordering Brileys Cleaning services by telephone, e-mail, or it's website the client accepts and agrees to Brileys Cleaning Service agreement.

Guarantee - Your Satisfaction is guaranteed. If you are not satisfied wi

Employees - All employees go through rigorous training to learn every aspect of the detailed Brileys Cleaning standard. They know what is required and what is expected on every cleaning visit. For your protection and peace of mind, all employees undergo a nationwide background check, reference check, and drug screening during the hiring process. All employees are covered our workers compensation policy, liability insurance and bond.

Payments - Payments are due in full upon completion of service. For your convenience, we gladly accept Cash, Check, Paypal, and Zelle. Customers paying with cash may leave payment at their residence. Recurring customers paying with credit card are required to have a valid credit card on file, credit card will be charged automatically on scheduled day of service.

No Payment Upon Arrival: If no one is home upon our arrival and there is no payment left behind, we will charge the credit card on file. If the credit card on file is declined we will have to reschedule your appointment.

Tipping: Brileys Cleaning don't requires tipping, but you can tip if you like. Just leave your tip with your payment and management will make sure that the money is distributed properly. That is just a special thank-you on our hard work. Also, leaving us a note of appreciation means so much to us. We sincerely appreciate your business.

*NOTE* - In an effort to remain green all sales and receipts are emailed. Receipts are emailed the following business day services are rendered.

Refunds - Since cleaning is a very personalized and subjective service, we cannot offer refunds to customer. However, we want you to be 100% satisfied with our services. We offer a Guarantee on all our services. If a task was not complete to your satisfaction or was missed during our visit simply contact us and we will return to your home and re-clean the area or task with which you were dissatisfied at no additional cost to you. There are no refunds for gift certificate purchases.

Price Adjustments - We reserve the right to issue rate increases at any time. You will be notified when or if this occurs. As the needs or conditions of you home changed you may receive a price increase. Prices for your regular maintenance cleaning are guaranteed for the duration of 12 months. If a client discontinued and reinstates service with Brileys Cleaning after a period of 3 months the original price is not guaranteed and a new rate may be given.

Keys and Alarm Systems - Some of Brileys Cleaning clients provides us with a copy the key to their home, and we take extreme measures to protect each key. Each key is locked in our key safe box. We do not return keys by mail. Keys must be hand delivered in person to the customer, customer must present picture ID before a key will be released. If you have an alarm system at your home you can give instruction on its operation to Brileys Cleaning. However, we prefer that your alam be left off on the day of the cleaning.

Lock Outs - A lock out fee of $75 will be assessed in the event that our cleaning associates and are unable to access the premises despite the reason.

Arrival Window - If you wish to be present during the cleaning visit, please be advised that we provide arrival windows. Your cleaning technician(s) will arrive anytime within your scheduled arrival window. You are expected to be present or have made arrangements for us to gain access to your home within the scheduled arrival window. Failure to do so may results in having to cancel or reschedule your visit, a cancellation fee of $75 will be charged.

Cancellations/Rescheduling - We require at least 48 hours notice for the cancellation and/or rescheduling of any scheduled appointment. In the event of cancellation or rescheduling with less than 48 hours notice, we charge 50% of the cleaning cost. We are very strict on our cancellation/rescheduling policy, please honor it.

Tardy - Many things can affect our schedules, such as cancellations, lockouts ets. If we happen to be running late to your appointment you will be contacted as soon as possible and provided with a new expected time of arrival.

Pets - We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pets.

For health reasons we have instructed our staff to leave certain items and/or areas untouched: pet homes/beds, litter boxes, vomit, and/or fecal matter. Our teams are advised to clean around these areas. If your pet has an accidents, it will be your responsibility to clean up.

Your Valuables - If you have valuables or heirlooms, including but not limited to any irreplaceable, collectible or expensive objects, it's preferred that these items are secured and put away to avoid potential accidents. You are responsible for letting us know of any valuables that you prefer we not clean or handle. Please secure money, credit cards, and check books as well. We are not responsible for missing currency.

Broken/Damage Items - We train our staff to take extra care with your belongings, however regrettable and although not common from time to time something may be broken or damaged. If there is an item that is believed to be damaged by one of our cleaning professionals, it must be reported to the company within 24 hours from the completion of the service in efforts to properly investigate the issue. If we damage anything during the service being provided, we will notify the customer immediately. In the event an item is damaged or broken, we reserve the option to repair or replace the item. We cannot take responsibility for items that were damaged because they were not properly attached or secured ( for example. the hanging picture that was improperly attached to the wall or an item that is popped against a surface.

Glass Shower Doors, Toilets, Faucets - You are responsible for notifying us if your glass shower doors, faucets or toilets are not 100% secure. If upon inspection the team recognizes that your shower doors, toilets or faucets are not fully secure you will be notified of the risks immediately. At that time you have the option to decline service of that item or we can proceed the service. If the client decides to proceed with the service, client agrees not to hold Brileys Cleaning nor its employee responsible if this results in the shower door, toilet or faucet being damaged. Brileys Cleaning is not responsible for any damage (water damage included) due to faulty and/or improper installation of any item. This includes but is not limited to any water damage caused by: Toilet over flooding, loose or leaky faucets, water dispenser on refrigerator.

Extra Services - If you are require extra services or additional cleaning on your scheduled cleaning day, please contact us 48 hours in advance so we may allow the extra time needed at your home and we can give you a quote for the additional services.

Lifting & Climbing & Bending - Our employees are very important to us, and we are determined to keep them safe, so they do not climb higher than a 3ft 2-step ladder, move or lift items heavier than 20lbs, or clean floors on their hands and knees with the exception of bathroom floors. These types of activities put our cleaning staff in danger of back injury or could even damage something in your home. However there might be times when you want us to move furniture for examples: tables, large chairs, etc. in these cases we are not responsible for. their breakage due to aged/old or faulty manufacturing nor we are responsible for any damage moving these items may cause to your floor. The cleaning time will not move furniture that contain electronics. The cleaning teall will not pull out any appliances ( for example a stove, fridge, washer/dryer) however if move it prior to the cleaning visit to allow access we would be more than happy to clean the exposed areas. We do ask that you place the appliances back into its proper place as well.

In-Home Climate Control - Inside home temperature should be comfortable prior to the start of service. Under no circumstances will services be performed in an environment that isn't physically comfortable for labor. This includes but is not limited to extreme heat or extreme cold. In the event that your appointment is cancelled due to uncomfortable temperatures within your home you will be charged a $75 cancellation fee.

Our Cleaning Staff DOES NOT:

  • Clean or remove blood or any bodily fluids, fire or water damage, or mold. We are not trained in these areas nor we are equipped.

  • Clean Animal waste or litter.

  • Do biohazards cleanup.

  • Brileys Cleaning reserves the right to refuse to service a home with ANY insect infestation (including seasonal). In the event that an infestation is identified, the cleaning staff will leave the property. You will be contacted immediately and charged a cancellation fee.

  • Clean the interior of the curio cabinets (will only dust exterior)

  • Provide any pet or child-related services, nor empty diaper pails.

  • Clean/Shampoo carpet

  • Clean Chandeliers

  • Wash Walls ( we spot clean only )

  • Clean exterior of windows

  • Remove Rust

  • Remove Paint

  • Service outdoor areas

  • Clean areas above the reach of our 3 ft step ladder

  • Move or lift items over 20lbs

Privacy - Brileys Cleaning takes privacy very seriously. We at no time will share any customer information to ANY outside source.